tag:blogger.com,1999:blog-34744424.post7401312879144157831..comments2023-09-18T14:32:40.661+01:00Comments on Business, management and finance: BPO - it's OK reallyRichard Younghttp://www.blogger.com/profile/17213066768738392277noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-34744424.post-88055215716242457412008-03-11T16:22:00.000+00:002008-03-11T16:22:00.000+00:00You make a fair point. Having one bad experience w...You make a fair point. Having one bad experience with BPO doesn’t necessarily mean you should never consider it again. But why should FDs have to learn from their own experience? Why are FDs who have had “failed” BPO experiences so reluctant to share the lessons they learned with their peers? I, like you, write for the business sector and for some time now, I have been trying to persuade FDs to talk publicly about why and how they brought outsourced business processes back in-house. Although I have approached tens of companies across the world, I have yet to find one FD willing to go on the record. It may be that there is a stigma attached to any u-turn a company makes on an outsourcing decision. <BR/>That said, a large BPO provider recently told me that u-turns—usually on parts of a larger contract—are a common occurrence in the industry and are just part of the “ebb and flow” of the outsourcing experience. A recent IDC study on early contract terminations in the IT outsourcing sector found that u-turns often occur for external reasons—such as a change in business strategy, which means the outsourcing arrangement is no longer appropriate. In those circumstances, bringing outsourced processes back in-house becomes one of a number of options—including renegotiating the contract or going to a different provider—rather than an admission of failure. <BR/>Hopefully, once FDs start to talk publicly about u-turns, others will be able to learn from their experiences and not repeat the same mistakes.E Ranahttps://www.blogger.com/profile/07242305958590376693noreply@blogger.com