24 February 2009

Want to see how we've all changed?

Gmail is down. Wow. Looking at Twitterfall, it's a global phenomenon. And because Gmail is a) so widely used; and b) so fundamental an application, the outpouring of feeling is palpable.

Several emotions are evident. Surprise is common. Denial - which is usually associated with the early stages of grief, of course. There's some amazement. A fair smattering of disappointment. Anger isn't too strong a word for some users. Quite a bit of fear. And annoyance, of course.

Interestingly, many of the "annoyed" posts are directed at in-house IT departments (for supposedly limiting access to non-work email), ISPs (coz the problem couldn't be Gmail's) and at themselves - for relying on cloud computing.

The "fear" posts also tap into that nervousness about the cloud (what will do for SaaS sentiment, I wonder... guess it depends how long the outage lasts). But there are also lots of wry people - they seem amused that such an incredible thing could happen.

You know what I imagine this would be like? If aliens invaded Earth. I'd imagine the same set of emotions (for IT depts and ISPs, substitute governments, for example) afflicting us all - equally global, equally stunning.

UPDATE (10.54GMT): Interestingly, it appears I can still access Gmail via my iPhone's Mail application. Good news: both the Gmail back-end and my iPhone are robust and reliable. Bad news: I'd still love to have the Gmail front-end back! Also, IMAP synch from my desktop Mail.app is only partially working. Very odd...

UPDATE (10.59GMT): Mail.app now merrily synching with IMAP, although iPhone now also occasionally can't find the server. I wonder whether Gmail users all over the world are firing up and synching local mail applications, placing a heavy burden on the servers and bandwidth?

UPDATE (middayish): All good. And to all the Gmail haters out there, how fast did your tech support/ISP guys take to fix the last organisation-wide email failure at your domain? Longer than 90 mins, I'll wager...

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